Handover Customer App Terms and Conditions

Term and Condition Agreement

This Term and Condition Agreement (“Agreement”) governs the relationship between Handover Mobility Pvt Ltd (‘Handover’ or ‘Handover Mobility’) and individuals or entities (“Users”) utilizing the platform. Users encompass both sellers and customers who access the platform’s services, subject to specific categories.

1. Scope of Agreement:

This Agreement applies to all services, features, and functionalities provided by Handover, including its platform, applications, and associated services.

2. User Categories:

 This Agreement pertains to Users falling under distinct categories:

 Sellers: Individuals or entities creating digital stores and showcasing catalogues, listing goods or services for sale on the Handover platform.

Customers: Individuals or entities purchasing goods or services from sellers on Handover platform.

3. Acceptance of Terms:

By accessing or using the Handover platform, Users agree to abide by the terms and conditions set forth in this Agreement.

Users acknowledge that their utilization of the platform constitutes acceptance of all terms and conditions herein.

4. Services Offered:

Handover facilitates a platform for sellers to showcase and vend goods or services, and for customers to explore and acquire items.

Additional services may include payment processing, order fulfillment, and customer support.

5. User Obligations:

Sellers commit to compliance with pertinent laws, provision of accurate product information, and prompt order preparation, packaging and deliveries.

Customers pledge to provide accurate information, ensure timely payments, and adhere to seller policies and terms of sale.

6. Intellectual Property Rights:

Users recognize that all content, trademarks, and intellectual property showcased on the Handover platform belong to Handover or its licensors.

7. Privacy and Data Security:

Handover prioritizes the protection of Users’ personal information and is committed to upholding their privacy rights in accordance with its Privacy Policy of Handover.

8. Dispute Resolution:

Disputes between Users and Handover shall be resolved as outlined in the dispute resolution procedures within this Agreement.

9. Modification of Terms:

 Handover retains the right to modify, amend, or update the terms and conditions of this Agreement at its discretion. Users will receive notification of any changes, and continued use of the platform indicates acceptance of the revised terms.

10. Termination of Agreement:

Handover reserves the right to terminate this Agreement or suspend Users’ platform access for violations of the terms herein or any other justifiable reason.

By accessing or using the Handover platform, Users acknowledge that they have read, understood, and agreed to all terms and conditions outlined in this Agreement.

Detailed Terms and Conditions for Sellers

1. Registration Consent:

Sellers must register on the Handover business app only after fully understanding and agreeing to Handover’s terms and conditions. Any disputes thereafter may not be considered by the governing body.

2. Store Creation and Product Listing:

 Sellers have the option to register business, set up stores, and list products on the Handover business app/web, as long as they follow the guidelines provided within the app and in this agreement.

3. Compliance with Guidelines:

Sellers must follow the guidelines outlined in this agreement when creating and managing stores in Handover.

4. Delivery Preference Consent:

Handover offers sellers the choice to share delivery charges with customers. By using the app, sellers agree to their chosen preference. Any conflicts will be resolved based on this choice.

5. Indemnification:

Sellers agree to compensate Handover for any losses incurred during the selling process. Failure to do so may result in the termination of services for the seller.

6. Illegal Actions:

Any illegal actions related to creating stores or selling products will lead to the termination of services. Sellers agree to compensate Handover for any resulting losses and waive the right to take legal action against Handover, its platform, employees, or directors.

7. Judicial Cases:

Legal matters will be handled at Handover’s discretion. Sellers agree to abide by Handover’s decisions in legal matters.

8. Changes to Terms:

Handover Mobility reserves the right to update its terms and conditions. Sellers are responsible for staying informed about any changes.

9. Service Termination:

Handover may stop or suspend services to sellers at any time. Sellers agree to compensate Handover for any resulting losses.

10. Customer Indemnification:

 Sellers indemnify customers from any harm or legal issues arising from interactions via call, email, social media etc.

11. Intellectual Property and Data Sharing:

 All intellectual properties and customer data belong to Handover. Sellers cannot hold Handover responsible for any data sharing.

12. Payment Processing:

 Sellers must comply with the payment processing terms and conditions set forth by the ecommerce platform, including providing accurate payment and banking information.

13. Product Compliance:

Sellers must ensure that all products listed on the platform comply with applicable laws and regulations, including product safety standards, quality standard set by the government authorities and labelling requirements.

14. Customer Communication:

Sellers are responsible for communicating with customers promptly and professionally regarding order status, shipping updates, and any customer inquiries or concerns.

15. Return and Refund Policies:

Sellers must adhere to the ecommerce platform’s return and refund policies, including processing returns and issuing refunds in accordance with the platform’s guidelines.

16. Data Privacy and Security:

 Sellers must protect customer data and adhere to the platform’s data privacy and security policies, including safeguarding customer information and preventing unauthorized access or data breaches.

17. Prohibited Activities:

Sellers must refrain from engaging in prohibited activities, such as selling counterfeit or unauthorized goods, engaging in deceptive or fraudulent practices, or violating intellectual property rights.

18. Customer Reviews and Ratings:

 Sellers must respect and respond to customer reviews and ratings in a timely and professional manner, addressing any concerns or feedback raised by customers courteously and constructively.

19. Platform Fees and Charges:

Sellers may be subject to platform fees and charges for using the ecommerce platform’s services, including listing fees, transaction fees, and other applicable charges.

20. Termination of Services:

The e-commerce platform reserves the right to terminate or suspend sellers’ services for violations of the platform’s terms and conditions, including noncompliance with policies, fraudulent activities, or other breaches of trust.

Customer Guidelines

Ordering from Sellers:

1. Product Exploration:

 Browse through the wide selection of products offered by sellers on the Handover platform. Review product descriptions, images, and customer reviews to make informed purchasing decisions.

2. Placing Orders:

Follow the specified ordering process outlined by the seller, including selecting products, adding them to the cart, and completing the checkout process.

 Ensure accuracy in providing shipping details and contact information to facilitate smooth order delivery.

3. Timely Payments:

 Make timely payments for orders placed on the platform, adhering to the payment methods accepted by the seller. Keep track of order status and payment confirmation for reference.

Return and Refund Policy:

1. Product Returns:

In the event of receiving damaged, defective, or incorrect products, customers are entitled to request returns or exchanges.

Follow the specified return procedure provided by the seller or Handover, including initiating a return request within the designated timeframe.

2. Refund Process:

Upon initiating a refund request, Handover will coordinate with the respective seller to inquire about the issues.

 Sellers are required to respond promptly to resolve queries, disputes, etc., and take appropriate action to address customer concerns.

Handover will refund the money to the customers directly to the payment source if the request raised by the customer is found genuine.

3. Resolution and Action:

Handover will communicate with sellers to ensure timely resolution of such cases, prioritizing customer satisfaction and dispute resolution.

Sellers found to be in violation of refund policies or failing to comply with resolution efforts may face disciplinary action as per the platform’s guidelines.

4. Customer Support:

Customers can reach out to Handover’s customer support team for assistance with refund requests, order related queries, or any issues encountered during the purchasing process.

Provide relevant order details and supporting documentation when contacting customer support for efficient resolution.

By adhering to these guidelines, customers can enjoy a seamless and rewarding shopping experience on the Handover platform, with confidence in the platform’s commitment to customer satisfaction and dispute resolution.